Shipping & Returns

Timeline

1. Proof emailed to you after we review your order, usually within a few business days.
2. Vases and laser-engraved black flat markers are in stock and ship in about 1 to 2 weeks, sandblasted black flat markers in about 3 to 4 weeks. Other stones marked Fast shipping (the stone is in stock) ship in about 2 to 4 weeks after you approve your proof; memorial benches, made-to-order designs and custom sizes take about 10 to 12 weeks after you approve your proof.
3. Freight delivery takes about 3 to 7 business days after your stone ships, with liftgate service to residential addresses. We confirm the delivery date with you before it ships.

Nothing is engraved until you approve your proof, and you can ask for changes before you approve it. Your ship-by date counts from the day you approve your proof.

Shipping

Shipping is free on every order to US addresses only (the 50 states and Washington, DC). We can't deliver outside the US, including to Puerto Rico and other US territories, through online checkout; call us to ask.

We ship to your home or directly to the cemetery. Setting the stone is arranged with the cemetery or a local monument dealer, and any foundation or setting fee is paid to them.

Returns

Personalized stones are made to order, so they can't be returned. If your stone arrives damaged, report it within 48 hours of delivery with photos and we will replace it.

A production error that doesn't match your approved proof is corrected at no cost.

Changes and cancellations

You can cancel free of charge within 1 hour of placing your order. After that your stone is being prepared, so please contact us as soon as possible and we'll tell you what's still possible. Wording changes are made on your proof before you approve it. Once production has started, it can’t be canceled.

Questions

Call (888) 409 7778 (Mon to Fri, 9am to 5pm ET), email support@crownheadstones.com, or use our contact page.