Frequently Asked Questions

It's based on a real monument photo and your exact wording, so it reflects the stone color, carving style, and layout - not an illustration. Before anything is engraved, we also send you a production proof to approve.

Yes - every design is based on an actual granite monument, and the piece you receive is genuine granite, not a printed or synthetic material.

Upright monuments stand vertically above the ground. Slant markers have an angled face set closer to the ground. Flat (flush) markers sit level with the grass. Bevel markers are flat with a raised, angled top edge. Many cemeteries only allow certain types, so check your cemetery's rules before ordering.

Yes - many designs come in a Double (Companion) configuration with two name panels. Use the Layout filter on the gallery (Single or Double) to find companion markers.

Many designs already include space for a religious symbol, military emblem, or decorative artwork. If you need something specific that isn't shown, contact us and we'll let you know what's possible.

Adjust your wording and generate a new preview until it looks right - it costs nothing before you order. You get 3 free previews a day, and signing in (free, no password) gives you 10 more. If you need more than that, contact us and we'll help.

Yes. After you order, we email you a production proof. You approve it or tell us what to change, and nothing is engraved until you approve.

Yes - many families order ahead for pre-need planning. Leave an optional field like a second date blank for now; the date can be added later by a local engraver or by us.

Online, designs come in black or gray granite; each design page shows its stone. Other granites are available by custom quote - use the Custom Sizes page or contact us.

Every cemetery sets its own rules on size, material, and style, and some require an approval form. After you order, our team asks which cemetery it is going to and helps you confirm its requirements before anything is engraved.

Some cemeteries charge their own foundation, setting, or permit fees, which are paid directly to the cemetery and aren't part of our price. We'll help you find out what applies to your cemetery.

Because nothing is engraved until you approve the proof, we can adjust the design or size to meet the cemetery's rules before production. Contact us as soon as you hear from the cemetery.

Major credit and debit cards, through our secure Stripe checkout.

Yes - all payments are processed securely through Stripe. We never see or store your full card details.

Yes - shipping is free on every order to US addresses only (the 50 states and Washington, DC). We can't deliver outside the US, including to Puerto Rico and other US territories, through online checkout; call us to ask. No minimum. Cemetery foundation or setting fees, where they apply, are separate and paid to the cemetery.

Vases and laser-engraved black flat markers are in stock and ship in about 1 to 2 weeks, sandblasted black flat markers in about 3 to 4 weeks. Other stones marked Fast shipping (the stone is in stock) ship in about 2 to 4 weeks after you approve your proof; memorial benches, made-to-order designs and custom sizes take about 10 to 12 weeks after you approve your proof. Freight delivery takes about 3 to 7 business days after your stone ships, with liftgate service to residential addresses. We confirm the delivery date with you before it ships.

We ship to your home or directly to the cemetery. Setting the stone is arranged with the cemetery or a local monument dealer, and any foundation or setting fee is paid to them.

Personalized stones are made to order, so they can't be returned. If your stone arrives damaged, report it within 48 hours of delivery with photos and we will replace it. A production error that doesn't match your approved proof is corrected at no cost.

Granite is extremely low-maintenance - an occasional rinse with water and a soft brush is typically all it takes to keep it looking new for generations.

Contact us - we work directly with granite suppliers and monument makers and can often accommodate a custom request beyond what's shown online.

Use the Track Your Order page with your order number and the email you checked out with.

Yes - sign in and your generated previews are saved automatically, so they're there when you come back.

No, you can check out as a guest. Your first order gets 10% off, applied automatically on the payment page.

Once your stone has been delivered, a "Leave a Review" link appears next to that item in your account's order history.

You can cancel free of charge within 1 hour of placing your order. After that your stone is being prepared, so please contact us as soon as possible and we'll tell you what's still possible. Wording changes are made on your proof before you approve it. See our Shipping & Returns page for the full policy.

Your details are used only to prepare your order and follow up with you. We never sell your information. See our Privacy Policy for details.

Usually within a minute or two; a detailed design can take up to about three minutes. You can keep the page open while it works.

You get an email confirmation right away, then a production proof to approve. Once approved, we produce your monument and coordinate delivery with you and the cemetery.