Privacy Policy

Information we collect

Information you give us. This includes the names, dates and wording you add to a design, any photo you upload, your contact details when you place an order, request a quote, chat with us or contact us, and your delivery and cemetery details.

Information collected automatically. Like most websites, we collect information about your visit, such as your IP address and approximate location, device and browser, the pages you view, the site that referred you, and how you interact with the site. We use cookies and similar technologies to do this.

How we use your information

• To create your design previews and process, produce and deliver your order
• To send proofs, order updates and replies to your questions
• To provide customer support, including by email, phone or text message
• To understand how our site is used and improve it
• To prevent fraud and keep the site secure
• To verify your mobile number with a one-time code sent by text message, when you choose to unlock more previews (message and data rates may apply; we don’t send marketing texts)

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business, such as payment processing, email and text delivery, hosting, analytics and customer chat, and only as needed to provide those services. Payments are handled by our payment processor; we do not store your card details. We may also disclose information when required by law.

Cookies and analytics

We use cookies to keep you signed in, remember your cart and designs, and measure how the site is used. We use analytics and advertising tools, including Google Analytics and Google Ads, which may set their own cookies. You can block or delete cookies in your browser settings; some features may not work without them.

Google Ads. Our pages send Google the pages you view and actions such as adding a design to your cart or placing an order, so we can tell which ads help families find us. Google may use this to show you our ads on other sites. You can turn off personalized ads in your Google account’s ad settings.

Microsoft Clarity and session recording. We use Microsoft Clarity to record how visitors move through the site: clicks, scrolling and the pages viewed. It helps us find pages that are confusing or broken. What you type in the design form and in the checkout, contact, delivery and claim forms is hidden from these recordings. Microsoft keeps the recordings for us under its own privacy statement.

Our own visit records note which pages you viewed and that you filled in a form, not what you typed in it.

Data retention

We keep order information as long as needed to fulfill your order and meet our legal and tax obligations. Detailed records of site visits (pages viewed, clicks and errors) are deleted after 180 days; simple totals such as previews and orders are kept for up to 400 days. Other information is kept only as long as it is useful for the purposes above.

Your choices

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us through our contact page.

Signing in with Google or Facebook

If you choose “Continue with Google” or “Continue with Facebook,” we receive only your name and the email address confirmed with that service. We use them to create your account and match it to your designs and orders. We do not receive your password, friends, posts or photos, and we never post for you.

Deleting your data

To delete your account and the personal information we hold about you, including anything received when you signed in with Google or Facebook, email support@crownheadstones.com from the email address on your account, or use our contact page, and ask us to delete your data. We confirm by email and complete the deletion within 30 days. Records we must keep for tax or legal reasons, such as invoices for paid orders, are kept only as long as the law requires.

You can also remove Crown Headstones from your Facebook account at any time under Settings › Apps and Websites, or from your Google account under Security › Third-party connections.

Children

Our site is not directed to children under 13, and we do not knowingly collect their information.

Changes to this policy

We may update this policy from time to time. The date below shows when it was last changed.